Ethoca and Verifi alerts catch disputes before they post; representment templates fight the ones that do; and the analytics layer shows you why disputes happen in the first place.
What are Ethoca and Verifi chargeback alerts?
Issuer-side alert networks. When a cardholder calls their bank to dispute, the issuer fires an alert to the merchant before formally raising the chargeback. You have 24–72 hours to refund — which closes the dispute without it counting toward your ratio.
How much do alerts actually save?
For most ecommerce stores, alerts resolve 60–75% of disputes as refunds. On a $500K month with a 1.2% dispute ratio, that is roughly $3,000 saved in chargeback fees plus the much larger benefit of keeping the ratio below 1%.
What does representment look like?
For disputes that do post, representment is the formal fight — assembling AVS results, delivery confirmation, signed agreements, and prior purchase history into a compliance package. Win rates with proper evidence typically run 35–45% on friendly-fraud cases.
Why does ratio monitoring matter for MID health?
Card brands monitor monthly. Cross 1% and you enter VAMP (Visa) or MATCH/MEM (Mastercard) — fines start at $25K plus a 90-day remediation window. Alerts and analytics keep you under the threshold by design.
Frequently asked questions
How fast can you get approved?
Most ecommerce merchants are approved within 24 hours of complete application submission. Files with chargeback history or international processing may take 48–72 hours while underwriting reviews trailing statements.
What does it cost?
Interchange-plus pricing — typically 2.4% + $0.10 per transaction with no setup fee and no monthly minimum. You see interchange cost, assessments, and our markup on a single itemized statement.
What if I've been terminated by another processor?
We work with merchants who've been dropped by Stripe, Square, and PayPal. Bring documentation of the termination plus 3–6 months of processing statements and we'll review your file.